Support

Questions, a reading that looks wrong, or something not working? Emailsupport@ritovi.com and we'll reply within two working days. Please don't include medication names, doses or other health details.

To report a single result, open it in the app and tap Report a problem.

Scanning

The barcode isn't found

Ritovi switches to Label mode. Photograph the ingredients and the nutrition table (one photo is enough if both fit) and Ritovi reads them in a few seconds.

Tips for label photos

• Use good light and avoid glare on shiny packaging.
• Fill the frame with the ingredients list or the nutrition table.
• On curved packs, take the photo straight on rather than at an angle.
• You can also pick a photo you already took, with the photo button next to the shutter.

Understanding the readings

Protein quality

How complete the protein is, based on the main protein source in the ingredients: Complete, Near-complete, Partial or Incomplete.

Protein density

Grams of protein per 100 calories, from the nutrition table: High, Moderate, Some or Low. The two readings are shown side by side and never combined into one score.

"Not enough information"

The product record is missing the ingredients list or the nutrition table. If the package has it, use the button on the result to photograph that part.

"Unidentified protein source"

None of the ingredients is a recognised protein source, so any protein comes from things like grains or vegetables. For single foods such as eggs or plain meat, the reading comes from the product name.

A reading looks wrong

Tap Report a problem on the result. Product databases sometimes contain mistakes, and your report helps us correct them.

Your data

Where is my history?

Only on your phone. There's no account. Label photos stay on your phone for 30 days so you can look at them again.

Delete everything

In the app, tap ? on the Scan screen, then Clear scan history. This deletes your history and saved label photos. Deleting the app also removes them. To be removed from the website waitlist, email us. The full details are in the privacy policy.

Medical questions

Ritovi gives food information only, not medical or dietary advice. Questions about your diet or medication belong with your doctor or dietitian.